Booking, service, cancellation, and refund terms for Pure Touch Cleaning Ltd.

Quotes are based on the information provided at the time of enquiry. If the size, condition, access, or service requirements are materially different on arrival, the price or timing may need to be adjusted.

Bookings are only confirmed once the date, service scope, and any practical access details have been agreed.

Customers should provide reasonable access to the property and let us know about anything that may affect the clean, including parking, keys, alarms, pets, or areas that need special handling.

If access is not available at the agreed time, or the property is not ready for the booked service, a charge may still apply for lost time or travel.

Payment timing should follow the arrangement agreed at booking. Where no separate agreement is in place, payment is expected promptly once the service has been completed.

Any additional work requested outside the original scope may be quoted and charged separately.

Please give at least 24 hours notice if you need to cancel or move an appointment. This helps us manage the schedule fairly and efficiently.

Late cancellations, missed visits, or no-access situations may still be charged in full or in part, depending on the circumstances.

If there is a problem with a clean, the customer should make contact as soon as reasonably possible and ideally within 24 hours of the service.

Where appropriate, the first remedy will usually be a return visit or correction of the affected area, provided the issue relates to the agreed scope of work.

Refunds are not automatic simply because a customer is dissatisfied. We will review the complaint, the agreed scope of work, and whether a practical re-clean or correction can be offered first.

A partial or full refund may be considered where the service has clearly fallen below the agreed standard and a re-clean is not possible or not reasonable in the circumstances.

We take reasonable care while working in a property. Any breakage, damage, or service concern should be reported promptly so it can be reviewed properly.

Nothing in these terms excludes liability where the law does not allow it to be excluded. Otherwise, liability is limited to the value of the service provided for the affected booking.