How Pure Touch Cleaning Ltd handles enquiry and booking information.

When you contact us by phone, WhatsApp, Instagram, or through the website, we may collect your name, contact details, service address or area, booking preferences, and any property or service information you choose to share.

If you ask for a quote or book a clean, we may also keep records of appointment details, service notes, and communication history needed to manage the job properly.

We use your details to reply to enquiries, prepare quotes, confirm bookings, deliver services, follow up after appointments, and handle questions, complaints, or refund requests.

We may also use contact details to send practical service updates such as arrival timing, booking changes, or access questions.

We keep information only for as long as it is reasonably needed for customer service, business administration, record keeping, or legal obligations.

We do not sell personal information. We only share details where needed to provide services, manage bookings, comply with legal obligations, or work with trusted providers that support our operations.

You can ask us to update or delete outdated personal information where this is practical and lawful. You can also ask what contact details we currently hold for you.

If you do not want to continue a booking or enquiry conversation, you can tell us at any time.

This website is mainly used to introduce our services and help customers contact us. Website forms and contact actions may redirect you to WhatsApp rather than taking payment directly on the site.

This policy may be updated from time to time if website features, analytics, or integrations change.